Questions? Ask US

Product Information

Order & Shipping

  • Can I change or cancel my order?

    We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately. Our email address is
  • How do l return a defective item?

    We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
    Definition of a defective product:
    - A Defective Product is an imperfection in a product that has a manufacturing or design defect
    Examples of what is not considered defective:
    - Worn stitching, worn soles or frayed webbing due to normal wear
    - Damage that is a result from misuse, normal wear and tear or damage occurred during storage
    - Broken or damaged laces, lace retention devices and worn soles
    - Product acquired from aftermarket sources such as online auction sites, liquidators, consignment - shops, private sellers and salesman samples
    - lmproper fit. Fit is the responsibility of the owner and should be assured within return window
    - Comfort issues
    lf you feel your product is defective as a result of a manufacturing or design defect, please call us.
  • When will I receive my order?

    Goods are usually dispatched within 1-3 working days of your order. Shipping time varies by shipping method. Shipping time depends on your location and the origin of the package. The starting point will be sent via customer service email.The estimated shipping time for free shipping countries and regions is as follows:
    Countries/Regions Shipping Time
    United States
    7-10 working days
    United Kingdom 5-7 working days
    Canada 7-12 working days
    Germany 5-7 working days
    France 5-7 working days
    Italy 6-8 working days
    Spain 6-8 working days
    Australia 5-11 working days
    New Zealand 8-12 working days
    Due to COVID-19, the shipping times may vary.

    For the details, please check the
    Shipping Policy

  • Will a third-party company charge me for shipping?

    No. There will be no shipping charges in free shipping countries. In non-free shipping countries, the shipping fee is also paid when the order is paid, so no third-party company will charge you for shipping. If you receive such a message, please be vigilant. Only a few countries have the possibility to impose tariffs. If you have any questions, please contact us in time for confirmation.
  • How do I track the logistics of my order?

    A notification email will be sent to your mailbox immediately after the order is shipped. You can see the logistics information in the email, and you can also check the order details and logistics progress through the links in the email.
  • When will I receive an order confirmation?

    After you place an order, an order confirmation email will be sent to your mailbox immediately. If you haven't received it, please check the spam first. If you still do not receive the email, please contact us at, or head to our contact page, fill out the form, and we’ll get back to you as soon as possible.



  • When will l receive a refund?

    Returns will be refunded to the original card used to purchase the item(s). Please allow two weeks days for your return to be processed. You will receive an email to confirm a successful return. For the details, please check the Return & Refund Policy
  • What methods of payment do you accept?

    We currently accept the following methods of payment: Visa,Mastercard,Dinders,Discover,Amex and PayPal.

    We do not accept cash,CODs,checks,credit card gift cards or money orders.


  • How can I get in contact with you?

    Head to our contact page, fill out the form, and we’ll get back to you as soon as possible—currently within 1-2 business days. Drop in any relevant details in your message, like an order number, photos or anything else that might help, and we’ll be able to take care of it even faster. You can also contact us at
  • How do l request a Safetoe catalog?

    We'd love to send you out our catalog! Please sign up for our mailing list and contact us for the catalog.
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