Thanks for your purchase with us. If you are not completely satisfied with your order, you have 30 days to return the goods.
Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product. To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first and follow the exchange instructions.
To return your product, please contact us first to get the RMA number, and then express to the designated address and mail us the express tracking number. Our warehouse will confirm the receipt and check the product and provide return and exchange.
Please do not send your purchase back to any non-designated address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-30 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery.
Limitations and Notes
To receive the 30-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it's not a quality-related issue.
Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item's purchase price.
If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us at firstname.lastname@example.org.
Safetoe Official Shop
Address: Room 910, No. 6, Lane 111, Luxiang Road, Shanghai, China (Mainland)